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Return & Refund Policy

Return & Refund Policy

Last updated: 10/16/2025

This website is operated by Saurav Nanda

At Nandighosh Bus Service, we are committed to providing transparent and fair refund practices. This policy outlines the terms and conditions for cancellations and refunds for bus ticket bookings.

Refund Timeline & Rates
24+ Hours Before

100% Refund - Full refund of ticket amount

12-24 Hours Before

75% Refund - 25% cancellation charges apply

6-12 Hours Before

50% Refund - 50% cancellation charges apply

Less than 6 Hours

No Refund - Tickets are non-refundable

Refund Process & Duration

How to Request a Refund

  1. Log into your account on our website or mobile app
  2. Go to "My Bookings" section
  3. Select the booking you want to cancel
  4. Click on "Cancel Booking" button
  5. Confirm cancellation and refund will be processed automatically

Refund Duration & Methods

Online Payments
  • • Credit/Debit Cards: 5-7 business days
  • • UPI/Digital Wallets: 3-5 business days
  • • Net Banking: 5-7 business days
Cash Payments
  • • Counter bookings: Visit nearest office
  • • Agent bookings: Contact your agent
  • • Processing time: 2-3 business days
Important Terms & Conditions

Non-Refundable Items

  • • Service charges and convenience fees
  • • Payment gateway charges
  • • Insurance charges (if opted)

Special Circumstances

  • • Bus breakdown or service cancellation by us: 100% refund
  • • Natural disasters or government restrictions: Full refund or rescheduling
  • • Medical emergencies: Case-by-case evaluation with valid documents

No Refund Scenarios

  • • Passenger no-show at boarding point
  • • Invalid or expired ID documents
  • • Partial journey completion
  • • Cancellations made after departure time
Need Help with Refunds?

Contact Information

Customer Support: +91 9778835361

Email: support@nandighoshbus.com

WhatsApp: +91 9778835361

Business Hours: 24/7 Support Available

Business Details

Operated by: Saurav Nanda

Registered Address: Balasore, Odisha, India

Service Area: Odisha & Eastern India

Note: For faster resolution of refund queries, please have your booking reference number ready when contacting our support team.