Shipping & Delivery Policy

Last updated: 10/16/2025

This website is operated by Saurav Nanda

This policy covers the delivery of tickets, travel documents, and any physical items related to Nandighosh Bus Service bookings. As a transportation service, most of our deliverables are digital, but this policy also covers special circumstances requiring physical delivery.

Digital Ticket Delivery

Instant Delivery

E-Tickets

• Delivered immediately after payment confirmation
• Sent to registered email address
• SMS confirmation with booking details
• Available in "My Bookings" section

Within 5 Minutes

Booking Confirmation

• Email with complete journey details
• WhatsApp message with ticket link
• Push notification on mobile app
• Downloadable PDF ticket

Important

• Check spam/junk folder if email not received
• Ensure correct email and phone number
• Contact support if not received within 10 minutes
• Keep digital ticket accessible during travel

Mobile App Benefits

• Offline ticket access
• Real-time bus tracking
• Instant notifications
• Easy ticket management

Physical Delivery Services

Available Services

Printed Tickets

• Available on request
• Delivery within Balasore: Same day
• Other Odisha cities: 1-2 days
• Delivery charges: ₹50-100

Travel Documents

• Special permits or passes
• Group booking documents
• Corporate travel vouchers
• Insurance certificates

Delivery Timeline & Charges

Location	Delivery Time	Charges	Method
Balasore City	Same day (2-4 hours)	₹50	Hand delivery
Balasore District	1 day	₹75	Local courier
Other Odisha Cities	1-2 days	₹100	Speed post
Outside Odisha	2-5 days	₹150	Registered post

Special Delivery Services

Express Delivery

• Same day delivery in Balasore
• Within 2 hours for urgent requests
• Additional charges: ₹100
• Available 24/7 for emergencies
• Call +91 9778835361 for booking

Bulk Delivery

• For corporate bookings (50+ tickets)
• Group tour packages
• Educational institution bookings
• Free delivery within city limits
• Dedicated account manager support

Delivery Terms & Conditions

Delivery Requirements

• Valid address with landmark details
• Recipient must be available during delivery hours
• Valid ID proof required for collection
• Delivery attempts: Maximum 3 times
• Undelivered items returned to office after 7 days

Delivery Exclusions

• Remote areas without proper road connectivity
• During natural disasters or emergencies
• Government restricted areas
• Incorrect or incomplete address provided
• Recipient unavailable after 3 attempts

Delivery Guarantee

• Tracking number provided for all deliveries
• SMS/WhatsApp updates on delivery status
• Refund of delivery charges if delayed beyond promised time
• Insurance coverage for lost or damaged items
• 24/7 customer support for delivery queries

Delivery Support & Contact

Customer Support

Phone: +91 9778835361

WhatsApp: +91 9778835361

Email: hello@nandighoshbus.com

Support Hours: 24/7 Available

Business Address

Operated by: Saurav Nanda

Head Office: Balasore, Odisha, India

Service Area: Odisha & Eastern India

Note: For fastest service, we recommend using digital tickets. Physical delivery is available as a convenience service with additional charges.