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Cancellation Policy

Cancellation Policy

Last updated: 10/16/2025

This website is operated by Saurav Nanda

This cancellation policy applies to all bus ticket bookings made through Nandighosh Bus Service. Please read the terms carefully before making your booking as cancellation charges vary based on timing.

Cancellation Timeline & Charges
24+ Hours Before Departure
₹0

Free Cancellation
No cancellation charges. Full refund of ticket amount.

12-24 Hours Before
25%

25% Cancellation Charge
75% of ticket amount will be refunded.

6-12 Hours Before
50%

50% Cancellation Charge
50% of ticket amount will be refunded.

Less than 6 Hours
100%

No Refund
Tickets cannot be cancelled. No refund available.

Important Note

Cancellation timing is calculated from the scheduled departure time of your bus. All times are calculated based on Indian Standard Time (IST).

How to Cancel Your Booking

Online Cancellation

  1. Visit our website or open mobile app
  2. Log into your account
  3. Go to "My Bookings" section
  4. Find your booking and click "Cancel"
  5. Confirm cancellation
  6. Refund will be processed automatically

Offline Cancellation

  • • Phone: Call +91 9778835361
  • • WhatsApp: Message +91 9778835361
  • • Email: support@nandighoshbus.com
  • • Office Visit: Visit nearest branch

Have your booking reference number ready for faster processing.

Special Circumstances

Service Cancellation by Nandighosh

  • • Bus breakdown or technical issues
  • • Route cancellation due to operational reasons
  • • Result: 100% refund + compensation if applicable

Force Majeure Events

  • • Natural disasters (floods, cyclones, earthquakes)
  • • Government restrictions or lockdowns
  • • Strikes or bandhs affecting transportation
  • • Result: Full refund or free rescheduling

Medical Emergencies

  • • Passenger or immediate family medical emergency
  • • Valid medical certificate required
  • • Result: Case-by-case evaluation for waiver of cancellation charges
Important Terms & Conditions

General Terms

  • Cancellation charges are calculated on the base ticket fare
  • Service charges, convenience fees, and taxes are non-refundable
  • Partial cancellations are not allowed for group bookings
  • Refund amount may vary based on payment method used
  • All refunds are processed in INR (Indian Rupees) only

No Cancellation Allowed

  • After the scheduled departure time
  • For tickets purchased with special discounts or promotional offers
  • If passenger fails to board despite being present at boarding point
  • For tickets booked under corporate or bulk booking rates

Refund Processing Time

  • Online payments: 5-7 business days
  • Cash payments: 2-3 business days (visit office)
  • UPI/Digital wallets: 3-5 business days
  • Bank transfers: 7-10 business days
Need Help with Cancellation?

24/7 Customer Support

Phone: +91 9778835361

WhatsApp: +91 9778835361

Email: support@nandighoshbus.com

Live Chat: Available on website

Business Information

Operated by: Saurav Nanda

Address: Balasore, Odisha, India

Service Since: 1998